FAQ's
We have compiled the most commonly asked questions below. Have another question? Please reach out via phone 312-780-0820 or email [email protected]. We are here to help!
Where will my child’s session take place?
Sessions are provided in your child’s home, school, or via teletherapy. We will work together to find the best environment for your child to receive services.
Should I be there for my child’s session?
We love it when parents or caregivers are able to participate. When involved in a session, parents are able to implement strategies outside of therapy (which is always beneficial). That said, we understand that your schedule may not allow you to sit in or that your child may work better independently. Your therapist will work with your to create a plan to make sure you’re always in the loop on your child’s progress.
What is the cancellation policy?
If your child is unable to participate in a scheduled session, please cancel your session directly with your therapist a minimum of 12 hours in advance. The late cancellation / no show fee is $50 and is not billable to insurance. That said, we understand that children may present symptoms of illness the morning of his/her therapy session. Parents will not be penalized for late cancellations due to illness. If you do need to cancel the same day as services, please text your therapist directly.
Who should I contact with billing questions?
Please contact us at [email protected] or call 877.780.0820 extension 2 and we’ll make sure your questions are answered.
How often does therapy occur and is it possible to have a session every other week?
When your child is evaluated, your therapist will make a recommendation for the frequency of treatment and provide you with a general idea of the length of therapy. Most children receive therapy one to three times per week. Every other week or once a month often works well for children that are easing out of therapy to ensure that they maintain skills. We will work with you to find a schedule that enables your child to succeed.
How does billing work?
We are in-network with Blue Cross Blue Shield. We are not in network with any other insurance providers. For out of network plans, we collect payment at the time of service; any reimbursement is sent directly to you.
How long is the session?
Speech and feeding therapy sessions are 45 minutes. Occupational and physical therapy and social work sessions are 55 minutes.
We understand you may not have time or be able to attend your child’s session. Your child’s therapist will send a re-cap and recommendations after the session. Parent and caregiver communication is very important to us. We will work together to ensure that your child is successful in meeting their goals. We are always available to answer questions, provide recommendations, and brainstorm solutions for your child.
Will my child need an evaluation?
If your child has not been evaluated within the past 12 months, we will conduct an evaluation and write new treatment plan prior to getting started. The evaluation is conducted at your child’s first scheduled session. Your therapist will provide you with treatment goals, frequency recommendations and a general idea of the length of treatment.
If you have a current evaluation report, your child will not need to be re-evaluated. You child’s therapist will review the relevant report(s) prior to getting started.
How often will I get updates?
Parent and caregiver communication is very important to us. We will work together to ensure that your child is successful in meeting their goals. If you are not able to attend your child’s session, your therapist will send a re-cap and recommendations after the session. We are always available and willing to answer questions, provide recommendations and brainstorm solutions for your child. We love to collaborate with teachers and other team members.
How will I receive my invoices? How do I pay?
Any portion of the cost of services not covered by your insurance will be charged to your credit card on file. You will receive payment receipts via email. If you have any questions about your charges, please contact us at [email protected]. We are always happy to answer your questions.
How long does it take to find a therapist?
We try our best to schedule your first appointment within two weeks of receiving your completed intake form. If a therapist is not immediately available, we will add you to our waitlist and reach out as soon as we have availability.
Do you accept HMO Insurance?
We are not in-network with any HMO plans. If you have questions about your coverage, please contact us at [email protected] or 312.780.0820.
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