FAQs

Sessions are provided in your child’s home, school via teletherapy or in our Northfield, IL clinic. We will work together to find the best environment for your child to receive services.

Speech and feeding therapy sessions are 45 minutes. Occupational and physical therapy and social work sessions are 55 minutes.

We understand you may not have time or be able to attend your child’s session. Your child’s therapist will send a re-cap and recommendations after the session. Parent and caregiver communication is very important to us. We will work together to ensure that your child is successful in meeting their goals. We are always available to answer questions, provide recommendations, and brainstorm solutions for your child.

We love it when parents or caregivers are able to participate. When involved in a session, parents are able to implement strategies outside of therapy (which is always beneficial). That said, we understand that your schedule may not allow you to sit in or that your child may work better independently. Your therapist will work with your to create a plan to make sure you’re always in the loop on your child’s progress. 

If your child has not been evaluated within the past 12 months, we will conduct an evaluation and write new treatment plan prior to getting started. The evaluation is conducted at your child’s first scheduled session. Your therapist will provide you with treatment goals, frequency recommendations and a general idea of the length of treatment. 

If you have a current evaluation report, your child will not need to be re-evaluated. You child’s therapist will review the relevant report(s) prior to getting started. 

If your child is unable to participate in a scheduled session, please cancel your session directly with your therapist a minimum of 12 hours in advance. The late cancellation / no show fee is $50 and is not billable to insurance. That said, we understand that children may present symptoms of illness the morning of his/her therapy session.  Parents will not be penalized for late cancellations due to illness. If you do need to cancel the same day as services, please text your therapist directly. 

Parent and caregiver communication is very important to us. We will work together to ensure that your child is successful in meeting their goals. If you are not able to attend your child’s session, your therapist will send a re-cap and recommendations after the session. We are always available and willing to answer questions, provide recommendations and brainstorm solutions for your child. We love to collaborate with teachers and other team members. 

Please contact us at [email protected] or call 877.780.0820 extension 2 and we’ll make sure your questions are answered. 

Any portion of the cost of services not covered by your insurance will be charged to your credit card on file. You will receive payment receipts via email. If you have any questions about your charges, please contact us at [email protected]. We are always happy to answer your questions.

When your child is evaluated, your therapist will make a recommendation for the frequency of treatment and provide you with a general idea of the length of therapy. 

We try our best to schedule your first appointment within two weeks of receiving your completed intake form. If a therapist is not immediately available, we will add you to our waitlist and reach out as soon as we have availability.

We are in network with many insurance plans. If you would like to discuss your specific plan, please call or text us at 312.780.0820. If you are not using insurance you can find our pricing information here.